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PRIVACY POLICY

Shh... your secrets are safe with us!
This policy is here to give you peace of mind, knowing your information is always protected

At Edgee, we value your privacy and are committed to protecting your personal information when you visit our website. We strive to provide personalized services and products tailored to each customer’s needs. To achieve this, we may collect certain information to enhance your overall experience.

We ensure that any information collected will not be disclosed to any third party, except as explicitly stated in this policy. This policy is not intended to create any contractual or legal rights for third parties.

This privacy policy applies to the personal information of visitors to Edgee’s website. If you are a customer of Edgee and have signed a service contract, please refer to the confidentiality terms in the contract for further details regarding project-related data protection.

1. PURPOSE

This privacy policy is designed to protect the legal rights and privacy of both customers and Edgee in the course of service provision. We ensure that all activities related to the collection, use, storage, and protection of data comply with the laws of Vietnam.

This policy aims to help customers and users understand:

  • What information is collected and how it is gathered.

  • The purpose and timing of information usage.

  • Measures taken to protect your personal information.

  • How customers can update or request the deletion of their personal data.

2. CUSTOMER INFORMATION PRIVACY POLICY

2.1. Scope of Information Collection
Edgee collects customer information through three main channels:

  • Server Logs: Information about your device, browser, IP address, and browsing behavior.

  • Cookies: Used to save login details and personalize your experience.

  • Direct Input: Information you provide, such as name, email, phone number, company name, tax ID, project requirements, and design preferences.

2.2. Purpose of Information Use
The information collected is used for:

  • Delivering and optimizing website design and development services.

  • Drafting contracts, invoices, and other legal documents.

  • Providing maintenance and technical support throughout the service period.

  • Complying with legal and regulatory requirements.

2.3. Information Retention Period
The retention period depends on the type of information:

  • Personal information (name, email, phone number, etc.): Retained throughout the service period or until the user requests deletion.

  • Automatically collected data (cookies, log server, IP): Retained for up to 12 months for analysis and website performance enhancement.

  • Contracted customer data: Retained for up to 12 months after contract termination, unless an earlier deletion request is made.

2.4. Information Collection Methods
Edgee uses cookies for the following purposes:

  • Essential Cookies: Enable core website functionality, such as navigation and secure access. These cookies are mandatory for the website to function correctly.

  • Performance Cookies: Collect anonymous data on user behavior to improve website performance and user experience.

  • Personalization Cookies: Save user preferences, such as language and settings, to provide a customized experience.

Customers can disable cookies through browser settings, but this may affect some website functionalities.

3. CUSTOMER RIGHTS

3.1. Access and Edit Information
Users may update or request the deletion of personal information they have provided directly to Edgee via registration or contact forms. Requests will be processed within 5-7 business days.

3.2. Withdraw Consent
Users may withdraw consent for personal data collection by requesting Edgee to cease using their provided information or by managing cookies in their browser settings.

4. EDGEE'S RESPONSIBILITIES

  • Utilize advanced encryption and security measures to protect customer data.

  • Conduct regular system checks and upgrades to maintain security.

  • Notify customers immediately in case of any data security breaches.

5. POLICY CHANGES

Edgee reserves the right to update or modify this privacy policy to comply with current laws. All changes will be announced at least 15 days in advance via email or on Edgee's official website, ensuring customers have sufficient time to review and respond.

6. CONTACT & INQUIRIES

For any questions or requests regarding this Privacy Policy, please contact us at:

Email: support@edgee.art
Hotline: (+84) 93 63 55076
Address: 123 ABC Street, District 1, Ho Chi Minh City