Shh... your secrets are safe with us!
This policy is here to give you peace of mind, knowing your information is always protected
At Edgee, we value your privacy and are committed to safeguarding your personal information when you visit our website. We strive to deliver personalized services and products tailored to your specific needs. To achieve this goal, we may need to collect certain customer information to enhance your overall experience.
We guarantee that the information we collect will not be disclosed to any third party unless explicitly stated in this Privacy Policy. This policy is not intended to create any contractual or legal rights for third parties.
1. PURPOSE
Our Customer Privacy Policy is designed to protect the legitimate rights and privacy of both our customers and Edgee when providing website design and development services. We ensure that all data collection, usage, storage, and protection comply with Vietnamese law.
This policy aims to help our customers and users understand:
What information we collect and how we collect it.
The purpose and timing of information usage.
Measures we take to safeguard your personal information.
How customers can update or delete their information.
2. CUSTOMER INFORMATION PRIVACY POLICY
2.1. Scope of Information Collection
Edgee collects customer information through three main channels:
Server Logs: Information about your device, browser, IP address, and browsing behavior.
Cookies: Used to save login details and personalize your experience.
Direct Input: Information you provide, such as name, email, phone number, company name, tax ID, project requirements, and design preferences.
2.2. Purpose of Information Use
The information collected is used for:
Delivering and optimizing website design and development services.
Drafting contracts, invoices, and other legal documents.
Providing maintenance and technical support throughout the service period.
Complying with legal and regulatory requirements.
2.3. Information Retention Period
Customer information is stored:
Throughout the service period.
Up to 12 months after the contract ends, or until the customer requests deletion.
2.4. Information Collection Methods
Edgee uses cookies for the following purposes:
Essential Cookies: Enable core website functionality, such as navigation and secure access. These cookies are mandatory for the website to function correctly.
Performance Cookies: Collect anonymous data on user behavior to improve website performance and user experience.
Personalization Cookies: Save user preferences, such as language and settings, to provide a customized experience.
Customers can disable cookies through browser settings, but this may affect some website functionalities.
3. CUSTOMER RIGHTS
3.1. Access and Edit Information
Customers can request access, updates, or deletion of their personal data at any time. Requests will be processed within 5-7 business days.
3.2. Withdraw Consent
Customers have the right to stop the use of their personal information unless it is required to fulfill legal obligations.
3.3. Notification of Changes
Customers will be notified of any changes related to the usage or protection of their information.
3.4. Feedback and Complaints
Customers can file complaints if Edgee violates this policy or misuses their information.
4. EDGEE'S RESPONSIBILITIES
Utilize advanced encryption and security measures to protect customer data.
Conduct regular system checks and upgrades to maintain security.
Notify customers immediately in case of any data security breaches.
5. POLICY CHANGES
Edgee reserves the right to update or modify this privacy policy to comply with current laws. All changes will be announced at least 15 days in advance via email or on Edgee's official website, ensuring customers have sufficient time to review and respond.
6. CONTACT & INQUIRIES
For any questions or requests regarding this Privacy Policy, please contact us at:
Email: support@edgee.art
Hotline: (+84) 93 63 55076
Address: 123 ABC Street, District 1, Ho Chi Minh City